General terms and conditions of sale
Consumer mediation
After contacting the booking department and failing to get a satisfactory response within a reasonable period, the customer may refer the matter to the following consumer ombudsman: Médiateur du Commerce Coopératif et Associé - FCA.
By post, to the following address: 77 Rue de Lourmel – 75015 – Paris.
Or by e-mail: servicemediation@mcca-mediation.fr or by submitting your request online on the Ombudsman’s website www.mcca-mediation.fr
By post, to the following address: 77 Rue de Lourmel – 75015 – Paris.
Or by e-mail: servicemediation@mcca-mediation.fr or by submitting your request online on the Ombudsman’s website www.mcca-mediation.fr
Refusing cold calls
In accordance with article L.223-2 of the French Consumer Code, consumers who do not wish to be the subject of commercial canvassing by phone may register on an opposition list free of charge, to refuse cold calls. This list can be found on the www.bloctel.gouv.fr website.
Right to withdraw
Our customers do not benefit from the right to withdraw - Article L221-28
